Last updated: 10 February 2026
"Well-trained staff deliver enjoyable activities and therapies, but no registered manager, unsafe medicines and poor culture hold it back."
Medicines were not managed safely with missing guidance for when required and topical medicines. Some areas and equipment not clean including dirty ripped shower chair. Incident records not routinely analysed for trends.
Some staff shared negative feedback regarding the management and culture of the service. The manager had identified recently morale had been poor and she had experienced some resistance from staff.
The provider ensured there were sufficient staff deployed to meet people's needs. Staff were generally recruited safely but agency staff inductions were not in place and one staff had some gaps in employment history not explored.
Mandatory training was up to date and staff had received regular supervision from senior staff. People were supported by staff who were competent and well trained.
At the time of our inspection there was not a registered manager in place. However, the current manager had been in post for three months and had an application to register recorded with CQC. Some staff shared negative feedback regarding the management and culture.
People told us they enjoyed the activities provided within the service and feedback about the therapies provided was excellent. People were involved in a variety of activities including school visits, community trips, cinema, cafe social activities and increased hydrotherapy access.
No permanent manager in post, so leadership oversight and stability are lacking.
At the time of our inspection there was not a registered manager in place. However, the current manager had been in post for three months and had an application to register recorded with CQC.
Unsafe medication practices like missing instructions for as-needed drugs and poor record-keeping make daily tasks riskier.
Medicines were not managed safely. Guidance for how these medicines should be administered was missing for some people. Guidance and records were not in place to support the safe administration of topical medicines.
Recruitment has gaps like unchecked job histories and no proper inductions for agency staff.
Staff were generally recruited safely but we saw agency staff inductions were not in place and one staff had some gaps in employment history not explored.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp