Last updated: 9 February 2026
"Supportive managers and strong team culture with good training, but short staffing leads to slower call bell responses."
People protected from harm with good safeguarding and incident learning, but minor issues like one pain relief patch delay and inconsistent fluid recording.
Staff told us they felt supported, could raise issues and worked well as a team with comments like 'We work well as a team' and 'I can confidently approach my line manager.'
People and relatives gave mixed feedback about staffing levels with comments like 'I think that there are too few staff here' and 'They never have enough, they are always short staffed.'
The training matrix showed 100% compliance. Staff had access to professional qualifications and specialist training such as suctioning and syringe driver use.
Staff described a supportive working environment and were able to contribute to ideas to improve practice. Staff told us 'Managers are all supportive and welcoming.'
Dedicated lifestyle staff provided varied activities including therapy dog, karaoke, outings to woods, music therapy, gardening, exercises and cultural celebrations.
Residents notice staff are stretched with slower call bell responses since more people moved in.
“The home has got bigger recently so I have noticed that the staff response is not so quick now”, “They never have enough, they are always short (staffed)”
Only standard mandatory training with some specialist sessions, no mention of funded career pathways or innovative learning.
The training matrix showed 100% compliance. Staff had opportunity to keep up to date with best practice guidance and competencies.
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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