Working at Chartwell House

Staff told us they felt supported by the management team. Staff were confident to raise concerns with the registered manager. There was a reward programme for staff to motivate and reward achievement.

The registered manager used the occupancy and people’s dependency to calculate staffing levels on each floor, this was completed daily. Staff covered any gaps such as annual leave or sickness as overtime. Staff told us they thought there were enough staff to meet people’s needs.

Staff received training appropriate to their role. Staff had completed training including infection control and food hygiene. Staff had received training and had been assessed as being competent to administer medicines. Staff received regular supervision and appraisal.

Staff told us they felt supported by the management team. The registered manager had a sign on their door, ‘Open door policy, let’s talk’. The operations director visited the service each week and staff told us, they were supportive and approachable.