Working at Charterhouse Care Home
The Chocolate Quarter, Bristol, BS31 2GL
Operated by The Council of St Monica Trust
93 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Good training and positive staff morale, but unstable leadership from several manager changes and variable staffing levels hold it back."
Safety & Risk
6/10
✓
The checks showed several failures to record administration by agency nursing staff. The provider has contacted the nursing agency and asked them to investigate and take action
Staff Culture
6/10
✓
Staff morale was good, staff told us they enjoyed their jobs and spoke positively about their colleagues and the provider
Staffing Levels
5/10
!
Rotas showed that there were some difficulties in maintaining required staffing levels and shifts were regularly either over or under filled
Training & Dev
6/10
✓
Staff all received a five day induction before commencing work. This was mandatory and included specific training to help them perform their job role. All staff received a one day training in dementia
Management
4/10
!
Since Charterhouse had opened a year ago there had been three different managers. The current interim registered manager told us this had had an impact on the running of the service
Programmes
5/10
!
Charterhouse did not have a program of daily activities as staff were expected to support people individually to take part in things that interested them
Points to consider
Several managers have come and gone in the first year, so leadership feels unstable and things take longer to settle.
Since Charterhouse had opened a year ago there had been three different managers. The current interim registered manager told us this had had an impact on the running of the service
Staffing levels go up and down with some shifts underfilled and agency nurses covering.
Rotas showed that there were some difficulties in maintaining required staffing levels and shifts were regularly either over or under filled
No daily activities programme or coordinator, so the role involves more routine care than structured group activities.
Charterhouse did not have a program of daily activities as staff were expected to support people individually to take part in things that interested them
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews