Working at Charrington Manor Care Home
1a Hobbs Close, West Byfleet, KT14 6LT
Operated by Hamberley Care (West Byfleet) Limited
80 bedsNursing homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Staff feel supported and valued by strong management with good training, although waits for help at weekends and nights and some incomplete new staff files hold it back."
Safety & Risk
8/10
✓
People's medicines were managed safely with electronic system; risks assessed robustly; safeguarding known and incidents reported with learning and analysis.
Staff Culture
8/10
✓
Staff felt very supported and valued... 'I've never worked anywhere as good. I am happy to come to work. Everyone mucks in when needed'.
Staffing Levels
6/10
✓
There were sufficient staff... although some people did say at night and the weekend they may have to wait longer to be assisted; staff felt there were a sufficient number.
Training & Dev
8/10
✓
Staff received appropriate training... mandatory training is good... enrolled for the NVQ... regular supervision every 3 months, induction and shadow shifts.
Management
8/10
✓
There was a strong management presence within the service who led by example; staff felt very supported and valued by management and told us they enjoyed working at the service.
Programmes
7/10
✓
Activities are amazing, plentiful and with lots of variety; tailored approaches like gardening trugs, golf outings, streamed weddings, church visits and cheese and wine events.
Points to consider
Enough staff most of the time but waits at weekends and nights make those shifts busier.
Weekends there are possibly less staff. Sometimes we have a bit of a wait, Sometimes there are shortages especially at weekends. I think night-time is worse.
Some new staff files were missing paperwork at first, even though the checks were in place.
Some recruitment files lacked evidence of the required documentation... We were aware that some of the recruitment files were not complete and are auditing the documentation.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews