Last updated: 9 February 2026
"Staff feel supported with good training, but missing risk assessments for infections and weak management oversight put safety at risk."
Risk assessments were not always in place... no risk assessments relating to COVID-19... This constitute a breach of regulation 12.
Staff spoke highly of the support they received from their manager. 'I am very pleased with the new manager...' 'more visible.'
Staffing levels were increased to support safe care. The service used temporary staff to fill vacancies created as a result of the pandemic.
Per 2019 comprehensive inspection: Staff had received an induction and regular training that ensured they had the skills... specialist training where required. regular supervisions and appraisals.
The service had a manager who was in the process of registering... managers did not always maintain full oversight of areas of the service which could result to people being at risk of unsafe care.
Per 2019 comprehensive inspection: The provider employed an activities coordinator for three days per week... scheduled activities... sensory experiences, garden club, sing a longs and parlour games.
Missing risk assessments for infections and COVID mean staff lack guidance on safe care.
no risk assessments relating to COVID-19 or the pandemic in place for people except for people who have had COVID-19... breach of regulation 12
Manager is new and not fully registered yet, with weak oversight on safety issues.
The service had a manager who was in the process of registering... managers did not always have robust oversight to ensure all areas of safe care
Staffing is adequate but relies on temporary workers to cover vacancies.
The service used temporary staff to fill vacancies created as a result of the pandemic
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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