Last updated: 9 February 2026
"Supportive approachable management and positive team culture, but medication errors and unsafe oxygen storage need fixing."
Medicines administration records (MAR) were not always completed accurately... staff had not completed appropriate... training in safe oxygen storage... fridge temperatures... registered manager... took immediate action.
Staff told us they felt supported by management... had a sense of belonging... ‘Management are excellent; very supportive... teamwork here makes the difference, everyone helps out and doesn’t just sit back’
There were sufficient staff to meet people’s needs and staffing was deployed flexibly to ensure where people required constant supervision, this was in place.
There was an effective programme of staff training, including a detailed induction, to ensure staff were sufficiently skilled... Managers made sure staff received training and regular supervisions.
Staff consistently described them as approachable, supportive, effective and excellent. Managers were visible, knowledgeable and helped staff develop in their roles.
People go out into the community on a regular basis... like going to the cafe... shops... cinema with carers... visits to a nearby farm... supported to pursue hobbies, maintain relationships.
Some medication errors and poor storage like unsecured oxygen mean safety checks aren't fully reliable yet, even though managers fixed them quickly.
staff had not completed appropriate and ongoing training in safe oxygen storage and use; and oxygen was not stored securely. Medicines administration records (MAR) were not always completed accurately... staff were not accurately recording fridge temperatures
Staffing is adequate and flexible but nothing special, with no info on low agency use or stable long-term team.
There were sufficient staff to meet people’s needs and staffing was deployed flexibly
No dedicated activities coordinator or specialist programmes, so the role is mostly personal care with some community outings added on.
I go out into the community on a regular basis... like going to the cafe... shops... cinema... farm... play on my iPad
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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