Working at Charnwood House Nursing Home

Staff told us they felt supported by the management and provider. Comments included: 'I feel supported. It Is very good here, they are supporting me to become a nurse' and 'We work well as a team. We can raise ideas. I feel we're listened to.'

There were enough staff to meet people's needs. Staffing levels were based on people's contracted hours to ensure people had the support they required. The service used consistent agency staff to ensure these staffing levels were maintained.

Since our last inspection the registered manager and provider had supported staff to access appropriate training and support in relation to dementia, anxious behaviour and learning disabilities. Staff told us they had the training and support they needed.

Relatives and staff spoke positively about the leadership of the home and felt the service was moving in the right direction. Staff spoke positively about the support they received and that they had clear guidance on their roles.

People were supported with a range of activities provided by activity and care staff... including arts and craft, ball games, reading and reminiscence. People were being supported to access the local community... going out to the cinema... music, pub songs and dancing.