Working at Charnwood Country Residence

There were safe systems for the management of medicines which included, ordering, storage, administration, recording and returning to the pharmacy when not used. There were some minor recording issues, which were mentioned to the provider and new manager to address.

Staff spoke very positively about the enjoyment they got out of coming to work. They spoke about 'loving their job', having a 'good team atmosphere' and the home being 'very welcoming'.

There were sufficient staff deployed in the service. Staff told us people's needs were met with the staffing ratio although they said they were busy. The provider told us they were currently reviewing staffing levels to see if an additional member of staff was required in the evenings.

Staff told us they received sufficient training for their role; this was confirmed in staff training records. As well as essential training such as moving and handling and first aid, staff had completed training specific to people's needs such as dementia care. One member of staff was supported to enrol on a trainee nurse associate course at a local university.

The provider had exceptional leadership qualities and had developed a culture of continual improvement and learning to ensure people received a quality service.

There were two activity coordinators; one worked in the evenings. They had developed a creative variety of meaningful activities for people. These included lots of in-house activities and local walks for fresh air. Children from a local nursery and school visited the service to meet people and participate in activities.