Working at Charlton Road
30A Charlton Road, London, SE3 8TY
Operated by Choice Support
4 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Staff feel well supported with good training, enough staffing and varied activities, but poor oversight when the manager is away and infection control lapses held it back."
Safety & Risk
4/10
!
we observed that two staff were not wearing masks when we entered the home and a third staff member wore a mask underneath their chin... they were not asked if they had completed a lateral flow test
Staff Culture
6/10
✓
Staff said they received good support from the registered manager and deputy manager. A staff member told us, 'I feel well supported by the registered manager, he always tries to help'
Staffing Levels
6/10
✓
There were enough staff available to meet people's needs. Relatives and staff told us there was enough staff to meet people's needs
Training & Dev
6/10
✓
Staff had completed an induction in line with the Care Certificate... Training records confirmed that staff had completed training that was relevant to people's needs... Staff told us they received regular supervision
Management
4/10
!
There was a lack of consistent oversight of the service in the registered managers absence. On the first day of the inspection we found records essential for the running of the service were not available to staff
Programmes
6/10
✓
People were supported to take part in a range of activities... attending social clubs, visiting with family, personal shopping, cooking, cinema and trips out... In house activities included puzzles, games and movie nights
Points to consider
Manager was away on the first day and key records like care plans were locked away or on a private computer so staff and deputies couldn't access them easily
records essential for the running of the service were not available to staff, the deputy manager, the area manager or the providers quality team. Records relating to a person's care needs... were either locked in a cabinet or held in the registered managers computer
Staff weren't always following infection control rules properly like wearing masks and checking tests for visitors
two staff were not wearing masks when we entered the home and a third staff member wore a mask underneath their chin... they were not asked if they had completed a lateral flow test before or after entering the home
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews