Working at Charlton House
58 Little Heath, London, SE7 8BH
Operated by Cognithan Limited
5 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"Staff feel supported with relevant training and enough staff, but no permanent manager and unsafe controlled drugs storage need attention."
Safety & Risk
4/10
!
Medicines were not always managed safely. We saw controlled drugs (CD) were not stored separately, in line with controlled drug requirements but with other prescribed medicine in a lockable cabinet. The provider had not used a CD register
Staff Culture
6/10
✓
Staff told us they felt supported and could approach the manager at any time for support
Staffing Levels
5/10
!
Staff told us they felt there were enough staff to meet people's needs safely and appropriately and we saw there were enough staff
Training & Dev
7/10
✓
Training records confirmed that staff had completed training that was relevant to people's needs. This training included safeguarding adults, medicines administration, health and safety, fire safety, behaviours that communicate a need, diabetes, learning disability, and equality and diversity
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. The provider had made interim arrangements to manage the service
Programmes
3/10
✕
Staff recognised people's need for stimulation and supported people to follow their interests and take part in activities. These included daily chores, listening to faith oriented audios, shopping and accessing community
Points to consider
No permanent manager in place, just interim arrangements holding things together
At the time of our inspection there was not a registered manager in post. The provider had made interim arrangements to manage the service
Problems with storing and recording controlled drugs safely
Medicines were not always managed safely. We saw controlled drugs (CD) were not stored separately... The provider had not used a CD register as required
Only basic activities like shopping and community outings, no activities coordinator or varied programme
supported people to follow their interests and take part in activities. These included daily chores, listening to faith oriented audios, shopping and accessing community
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews