Working at Charlton House
55 Mannamead Road, Plymouth, PL3 4SR
Operated by Charlton Care Group Limited
44 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Staff feel supported with good morale, engaging activities and strong safety, but no permanent manager and some training gaps hold it back."
Safety & Risk
8/10
✓
Regular infection control audits were completed and the latest one showed that no actions were required.
Staff Culture
6/10
✓
Per 2020 comprehensive inspection: Staff told us morale was good and they felt supported.
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: There were enough staff to meet the needs of people and staff were well organised.
Training & Dev
5/10
!
Per 2020 comprehensive inspection: The training matrix demonstrated a good level of completion of the training the service identified as mandatory.
Management
2/10
✕
Per 2020 comprehensive inspection: There was no registered manager in post at the time of our inspection.
Programmes
6/10
✓
Per 2020 comprehensive inspection: There was an activities co-ordinator who engaged people with individual activities they enjoyed such as reading the paper or completing jigsaw puzzles.
Points to consider
No permanent manager in post at time of last full check.
Per 2020 comprehensive inspection: There was no registered manager in post at the time of our inspection.
Staffing is adequate but nothing special, just enough staff to meet basic needs.
Per 2020 comprehensive inspection: There were enough staff to meet the needs of people.
Only standard mandatory training, with some staff needing more on skin care and spotting when people are unwell.
Per 2020 comprehensive inspection: We identified some staff would benefit from further training to boost their confidence in managing skin integrity, identifying when a person became unwell.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews