Working at Charlton Grange Care Home
Charlton Lane, Near Shepperton, TW17 8QN
Operated by Golden Manor Healthcare (Ealing) Limited
62 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Supportive management and stable staffing create a positive culture, although training and activities remain standard without specialist development."
Safety & Risk
7/10
✓
We found the provider reported incidents in a timely manner... culture of openness where managers investigated incidents thoroughly... Staff managed medicines well.
Staff Culture
7/10
✓
All staff we spoke with found the management team to be approachable, listened to what they had to say... There was an open-door policy.
Staffing Levels
7/10
✓
'They have got enough staff, they are brilliant, that’s the same daytime evenings and weekends.' Staff absences covered by current team, minimal agency use via staff transport.
Training & Dev
6/10
✓
Staff told us they received regular training and supervision... 'I had a good induction and was shown how to do things properly' and 'We have regular supervisions'.
Management
7/10
✓
Staff spoke positively of the registered interim manager and nominated individual... 'The management listen. We have good relationships with each other.' Open-door policy in place.
Programmes
6/10
✓
Per 2020 report (used as new report confirms): Two activities co-ordinators... varied programme of activities... 'I do exercises three times a week, see films... the activity people are good.'
Points to consider
Only standard training like induction and supervisions, no specialist courses or funded qualifications to build skills.
Staff told us they received regular training and supervision with senior member of staff, saying 'I had a good induction...'
Activities coordinator runs regular events like exercises, films and music, but nothing specialist or innovative to vary the workday.
'I do exercises three times a week, see films, I go down to the main lounge most weekends, listen to music, they do a lot here, the activity people are good.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews