Working at Charlton Court
Bristol Drive, Wallsend, NE28 9RH
Operated by Akari Care Limited
55 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Enough staff to meet needs and positive culture through listening sessions, although safeguarding not always followed with an ongoing investigation and inconsistent medicines records."
Safety & Risk
4/10
!
Safeguarding policies and procedures were in place, but these were not always followed in practice by staff. For example, an investigation was in progress relating to matters of a safeguarding nature.
Staff Culture
6/10
✓
A 'listening session' with the providers human resources department had been recently organised for staff to voice their opinions. No concerns had been raised by staff at this session.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs. The provider had a dependency tool in place for monitoring staffing levels.
Training & Dev
5/10
!
Per 2020 comprehensive inspection: Staff received training including any specialist training to ensure people were supported safely and their needs were met.
Management
6/10
✓
A new registered manager was in post. They had already identified governance issues prior to our inspection. An action plan was in place to address these matters.
Programmes
6/10
✓
Per 2020 comprehensive inspection: The home was also involved with a Reminiscence interactive Therapy/activities [RITA] project with the clinical commissioning group where technology and reality orientation was used to stimulate people.
Points to consider
Staff do not always follow safety steps like risk assessments or safeguarding procedures, with an ongoing investigation into concerns.
Safeguarding policies and procedures were in place, but these were not always followed in practice by staff. For example, an investigation was in progress relating to matters of a safeguarding nature.
Only standard training programme in place, no specialist courses or funded qualifications mentioned.
Per 2020 comprehensive inspection: Staff received training including any specialist training to ensure people were supported safely and their needs were met.
Record keeping for some medications is inconsistent, which could affect safe handling.
Record keeping of 'when required' controlled medicines were not always consistent. Protocols were not always consistently completed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews