Working at Charlotte James Nursing Home
Oakhurst, Burton-on-trent, DE14 2BB
Operated by HAS Complete Care Ltd
28 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Approachable management and a passionate team culture, but staffing lacks strong retention and activities miss specialist programmes."
Safety & Risk
8/10
✓
The registered manager generated an accident and incident report on a monthly basis to analyse themes and trends. For example... an additional member of staff was therefore deployed in this area.
Staff Culture
8/10
✓
Staff across all roles demonstrated a passion for delivering person-centred care for people. One staff member told us, 'We have a great team and work really well together'.
Staffing Levels
6/10
✓
People were supported by enough staff who were safely recruited to work at the home. We observed people were supported by staff who spent time with them and met their individual needs.
Training & Dev
7/10
✓
Staff requested further training in dementia care through a staff survey they completed. The registered manager organised a 2-day dementia care workshop from an external agency.
Management
8/10
✓
Staff confirmed the provider and management team were approachable and instilled an open-door policy. One staff member told us, 'The registered manager has been brilliant, I cannot fault them.'
Programmes
6/10
✓
People had choices of activities to participate in during the day. These included group activities, one to one games and external visitors. Sensory dogs visited weekly.
Points to consider
Staffing is enough for timely care, but no details on low agency use or high staff retention.
People were supported by enough staff who were safely recruited to work at the home.
Activities include pet therapy and games with a coordinator, but no specialist programmes or advanced therapeutic training for staff.
People had choices of activities... Sensory dogs visited weekly to provide people with stimulation and sensory interactions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews