Working at Charlotte House
21 Charlotte Grove, Warrington, WA5 8GJ
Operated by U&I Care Limited
2 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Staff feel supported by management and proud of the family-like team, although no dedicated activities coordinator limits variety."
Safety & Risk
8/10
✓
Staff received training in safeguarding adults. Risk assessments promoted positive risk taking. Incidents were analysed with strategies developed in consultation with the behavioural support psychologist.
Staff Culture
8/10
✓
Staff told us that they were proud to work for U&I Care Limited. 'It's not like being at work; it is like a family here. We work as a team and get things done.'
Staffing Levels
7/10
✓
Considerable improvements had been made with thorough assessments of the suitability of staff. Staffing levels enabled staff to work individually and flexibly.
Training & Dev
7/10
✓
Records clearly showed that staff received formal supervision, appraisal and regular training. Staff told us that they were never asked to undertake tasks they did not have the knowledge or training to do.
Management
8/10
✓
Staff told us that they felt supported by the management team. Staff also spoke highly of their individual line managers and the support they received from them.
Programmes
6/10
✓
People were offered a stimulating range of social and recreational activities including social clubs, discos, community activities and work placements. People led their own activities programme.
Points to consider
Activities follow what the person wants like outings to clubs and charity work, but no dedicated activities coordinator means less variety in your daily role.
People led their own activities programme and decided whether to participate or not. Relatives had concerns around the level of activities their relative attended.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews