Working at Charlotte House
4 Charlotte Close, Thatcham, RG18 9TU
Operated by Prior's Court Foundation
5 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive management and a warm culture, but occasional staffing shortages limit community access."
Safety & Risk
8/10
✓
There were safe systems in place to help ensure people received their medicines as prescribed. Staff understood their responsibilities to safeguard people from abuse... The registered manager and home manager documented any incidents that took place. They reviewed these to identify triggers.
Staff Culture
8/10
✓
The atmosphere in the service was warm, friendly and welcoming. It was clear from our observations and discussions that there was an open and supportive culture towards people and staff.
Staffing Levels
5/10
!
During the inspection we observed there were enough staff... Staff reported that on occasion this meant people within Charlotte House were not able to access the local community as they required two staff members, which was not always available. The weekly rotas confirmed this.
Training & Dev
7/10
✓
Staff had completed the training the provider considered mandatory... The provider supported staff to obtain the necessary skills and keep them current. One staff member told us, 'There is lots of opportunity to develop.'
Management
8/10
✓
The registered manager and home manager knew people well and was a visible presence within the service. Staff told us they could speak to them at any time. One staff member said, '[The management] are really supportive.'
Programmes
6/10
✓
We observed people taking part in individualised programmes that promoted creativity, learning, communication and empowerment... Staff supported people to take part in specific learning activities such as gardening, baking, and rock climbing.
Points to consider
Staffing is adequate but sometimes short for community trips needing two staff, so workers get shifted from other homes.
Staff reported that on occasion this meant people within Charlotte House were not able to access the local community as they required two staff members, which was not always available. The weekly rotas confirmed this.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews