Working at Charlotte House
Snowy Fielder Waye, Isleworth, TW7 6AE
Operated by Care UK Community Partnerships Ltd
60 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported by an approachable manager with good training opportunities, but medicines safety issues like wrong storage and expired drugs are a concern."
Safety & Risk
4/10
!
Medicines were not always safely managed. Some medicines (for example inhalers) were stored in medicines fridges at the wrong temperature... We identified a medicine which had expired in August 2023.
Staff Culture
6/10
✓
The staff felt well supported and were happy working at the service. Some of their comments included, 'It does not feel like a job, this is a happy place, and we get on well with each other and the residents'
Staffing Levels
6/10
✓
There were enough suitable staff working at the service to keep people safe and meet their needs. Most care was from the provider's own regular staff. When temporary staff were needed, the provider used familiar workers.
Training & Dev
7/10
✓
Staff were given opportunities to undertake vocational qualifications and to progress in their career.
Management
7/10
✓
People using the service, families and staff explained the registered manager was approachable and supportive.
Programmes
6/10
✓
The provider employed 2 staff who planned, coordinated, and ran group and individual leisure activities. These included regular events and clubs as well as outings and entertainers.
Points to consider
Medication safety issues like wrong storage temperatures, expired drugs, and unsecured cleaning products make it risky at times.
Medicines were not always safely managed. Some medicines (for example inhalers) were stored in medicines fridges at the wrong temperature... We identified a medicine which had expired... some cleaning products were not stored securely.
Staffing is adequate but relies on some temporary workers when needed.
There were enough suitable staff... Most care was from the provider's own regular staff. When temporary staff were needed, the provider used familiar workers...
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews