Working at Charlotte House
Church Road, Wirral, CH63 3DZ
Operated by Lovett Care Limited
103 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by approachable managers and safety is well-managed, but activities are basic like bingo with no varied programme or coordinator."
Safety & Risk
8/10
✓
Risks to people were identified and plans were in place to minimise those risks. Medicines were managed safely and administered as prescribed. Accidents and incidents were monitored and reviewed, and action was taken to reduce further occurrences.
Staff Culture
7/10
✓
There was an open and transparent culture and good partnership working with others. Staff told us they were supported in their roles and felt the management team were approachable.
Staffing Levels
6/10
✓
There were enough suitably qualified staff to support people. The registered manager told us they had worked hard to recruit permanent staff to reduce the number of agency staff used.
Training & Dev
6/10
✓
Staff had all completed an induction and shadow shifts at the start of their employment. They were provided with ongoing training and supervision to meet the requirements of their role.
Management
7/10
✓
Staff told us they were supported in their roles and felt the management team were approachable.
Programmes
4/10
!
People were given opportunities to take part in activities that met their needs and were meaningful and stimulating. We observed people enjoying games of bingo and having a sing-along during our inspection.
Points to consider
Only basic activities like bingo and sing-alongs, no dedicated coordinator or varied programme to enrich the working day.
We observed people enjoying games of bingo and having a sing-along during our inspection.
Only standard induction and ongoing training to meet basic requirements, no specialist courses or funded qualifications.
Staff had all completed an induction and shadow shifts at the start of their employment. They were provided with ongoing training and supervision to meet the requirements of their role.
Staffing is adequate and enough for needs, but agency use was still being reduced rather than already minimal.
The registered manager told us they had worked hard to recruit permanent staff to reduce the number of agency staff used.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews