Working at Charlotte Grange Care Home

Staff safeguarded people effectively, risks and medicines well managed, learning from incidents with confident reporting.

Staff enjoyed working there, felt passionate about care, and found management approachable, though some felt not always listened to.

There were enough staff to safely meet people's needs; people confirmed prompt responses without waiting.

Staff completed regular training, comprehensive induction, and received regular supervisions and appraisals.

Staff felt management approachable and supportive but some didn't always feel listened to, with plans for a staff meeting to address this.

Dedicated activities coordinator provided varied programme including music, bingo, parties, school visits, arts, crafts and singing.