Last updated: 10 February 2026
"Robust safety measures, stable staffing without agency use, and supportive management, although routine group activities and gaps in mental capacity assessments need attention."
2021: 'Suitably robust measures... to help prevent... COVID-19'; assured on all IPC aspects including testing, PPE, cleaning, admissions, outbreaks
Per 2018: 'Staff told us that they felt well-supported... they felt valued'; positive feedback on management and team
2021: 'The service had not used any temporary agency staff for many years'; 2018: 'There were sufficient numbers of staff to ensure people's needs were met'
Per 2018: 'Staff undertook additional courses to meet people's specific needs. This included a course about dementia care'; 'regular supervisions and appraisals'
Per 2018 comprehensive inspection: Staff said of registered manager, 'She is very good with the residents... very understanding and very good with the staff too.'
Per 2018: 'Activities coordinators ensured... planned group activities... chair netball, target practice, quizzes, singsong, one-to-one with dolls'
Only regular group activities like quizzes and chair games with a coordinator, no specialist programmes, so the role is mostly routine care with some variety
Per 2018: Activities coordinators provided chair netball, target practice, quizzes, external singer, one-to-one with dolls
Ongoing issues embedding mental capacity assessments for all care decisions back in 2018, which affects risk management
Per 2018: 'Further improvement... needed to ensure that [MCA capacity process] was followed for all decisions relating to people's care'
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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