Working at Charles Lodge
75 New Church Road, Hove, BN3 4BB
Operated by Nicholas James Care Homes Ltd
27 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Robust safety measures, stable staffing without agency use, and supportive management, although routine group activities and gaps in mental capacity assessments need attention."
Safety & Risk
9/10
✓
2021: 'Suitably robust measures... to help prevent... COVID-19'; assured on all IPC aspects including testing, PPE, cleaning, admissions, outbreaks
Staff Culture
7/10
✓
Per 2018: 'Staff told us that they felt well-supported... they felt valued'; positive feedback on management and team
Staffing Levels
7/10
✓
2021: 'The service had not used any temporary agency staff for many years'; 2018: 'There were sufficient numbers of staff to ensure people's needs were met'
Training & Dev
7/10
✓
Per 2018: 'Staff undertook additional courses to meet people's specific needs. This included a course about dementia care'; 'regular supervisions and appraisals'
Management
7/10
✓
Per 2018 comprehensive inspection: Staff said of registered manager, 'She is very good with the residents... very understanding and very good with the staff too.'
Programmes
6/10
✓
Per 2018: 'Activities coordinators ensured... planned group activities... chair netball, target practice, quizzes, singsong, one-to-one with dolls'
Points to consider
Only regular group activities like quizzes and chair games with a coordinator, no specialist programmes, so the role is mostly routine care with some variety
Per 2018: Activities coordinators provided chair netball, target practice, quizzes, external singer, one-to-one with dolls
Ongoing issues embedding mental capacity assessments for all care decisions back in 2018, which affects risk management
Per 2018: 'Further improvement... needed to ensure that [MCA capacity process] was followed for all decisions relating to people's care'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews