Working at Charles House
257 Birchfield Road, Birmingham, B20 3DG
Operated by Alphonsus Services Limited
10 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Staff enjoy a positive culture with good training, but weak oversight from missed provider checks needs improvement."
Safety & Risk
6/10
✓
Per 2021 targeted inspection: assured on most infection prevention measures but 'somewhat assured' policy up to date and staff not risk assessed for COVID-19; Per 2019: minor medicines inconsistencies.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff said 'I love caring for people I enjoy it (working) here'; motivated and enthusiastic; supportive management team.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: there were enough suitably recruited staff on duty to meet people's needs and to keep people safe.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff told us 'The training is good'; regular supervision and team meetings; NVQs offered.
Management
4/10
!
Per 2019 comprehensive inspection: provider had not completed their checks since May 2019; some inconsistencies in medicines audits and risk assessments.
Programmes
5/10
!
Per 2019: opportunities for outings to local amenities for lunch and weekly local day centre; personalised toys and music area; Per 2021: suitable indoor activities and sensory room in process.
Points to consider
The company running the home stopped their regular check-ups after May 2019, so oversight is weak.
the provider had not completed their checks since May 2019. Per 2019 comprehensive inspection.
Staffing is just enough to meet basic needs with no word on stable teams or low agency use.
there were enough suitably recruited staff on duty to meet people's needs. Per 2019 comprehensive inspection.
Activities are basic like outings, day centre visits, and personal toys, so the job is mostly routine care.
opportunities for outings to the local public amenities for lunch and a weekly event to a local day centre. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews