Working at Charles Court Care Home
Charles Court Care Home, Hereford, HR2 6GG
Operated by WYE VALLEY CARE LIMITED
76 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported by approachable management and enjoy a positive team culture, but busy staffing with agency reliance and medicines shortfalls hold it back."
Safety & Risk
5/10
!
Some shortfalls in medicines processes including 2 people’s MAR charts without photographs, creams without application guidance. Medicines round timing concerns on first floor. Call bells not always responded to promptly.
Staff Culture
7/10
✓
Staff spoken with told us they enjoyed their role and felt well supported. Staff spoke positively about the staff team, improved team working and morale.
Staffing Levels
4/10
!
Relatives shared concerns about how busy staff were, staffing levels and turnover. The service relied on agency staff to cover shortfalls such as vacancies and staff absences. Staff felt staffing levels could be improved and they were busy.
Training & Dev
6/10
✓
Staff told us they received appropriate training and supervision. Staff training matrix confirmed training in Infection Prevention and Control. 3 senior care staff had undertaken Care Home Assistant Practitioner (CHAPs) training.
Management
6/10
✓
Staff told us management and the senior leadership team were approachable. Staff felt valued by seniors, leaders and the management team. They felt comfortable raising suggestions during staff meetings.
Programmes
6/10
✓
People had opportunities to social events including active minds, fun chair exercise, pastoral visit, live music, sensory and pet therapy. There is a memory man who comes regularly, comedians, guitarists, and a Mary Poppins café.
Points to consider
Staff are often busy with vacancies and absences covered by agency workers who may not know residents well.
majority spoken with shared the biggest concern was how busy staff were, staffing levels and turnover... use of agency staff may have a potential impact... due to staffs lack of understanding and/or knowledge
There are gaps in medicine records and sometimes delays in medicine rounds or answering call bells.
2 people’s MAR charts did not contain a photograph... no guidance on where to apply or how often... morning medicines round took longer... call bells were not always responded to promptly
Only standard training with some specialist for seniors but no widespread career development mentioned.
Staff told us they received appropriate training and supervision... 3 senior care staff had undertaken Care Home Assistant Practitioner (CHAPs) training
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews