Working at Charing House
Canterbury Street, Gillingham, ME7 5AY
Operated by Charing Gardens Limited
88 bedsNursing homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.6/10
Key Finding
"Staff feel supported in a positive culture with good training, but safety lapses, few activities, and stretched staffing hold it back."
Safety & Risk
3/10
✕
The service was in breach of legal regulation in relation to people’s safe care and treatment... Fluid intake monitoring was not always consistent... care plan had not been updated... staff member was unable to tell us the correct procedure in the event of choking.”
Staff Culture
6/10
✓
Staff said they enjoyed working at Charing House and felt fully supported in their role... “We support each other and we work well together. There is an open-door policy within the home.”
Staffing Levels
4/10
!
Our observations were that there were a sufficient number of staff on duty... However... mixed feedback about staffing. This included, “Staffing at night isn’t so good,” “Sometimes you have to wait for staff... staffing arrangements on the top floor meant weekends may be a struggle.”
Training & Dev
6/10
✓
the staff providing care were well trained and competent in their role... Staff had undertaken safeguarding training and put that training into practice... supervisions regular and helpful.”
Management
4/10
!
The service was in breach of legal regulation in relation to governance at the service... provider and registered manager did not have a good understanding of the RSRCRC guidance and how it should be applied.
Programmes
3/10
✕
Trips were organised for people but they were infrequent and not individualised... people living on the top floor were more isolated... limited opportunity go out... lack of person-centred activities.”
Points to consider
Safety gaps like spotty fluid checks, outdated diet details, and wrong choking steps mean more risk of incidents on your shift.
Fluid intake monitoring was not always consistent. One person had a target of 1500ml per day, but records showed that on two separate days in one week, their intake was below 325ml... their care plan had not been updated... staff member was unable to tell us the correct procedure in the event of choking.”
Staffing feels stretched on nights and top floor weekends, causing delays and rushed care.
“Staffing at night isn’t so good,” “Don’t have to wait long for staff, but could do with more on at night,”... staffing arrangements on the top floor meant weekends may be a struggle.”
Hardly any activities or outings on the top floor, so your day is mostly basic personal care tasks.
Trips were organised for people but they were infrequent and not individualised... Staff said, “We can only take 2 people out as we don’t have a vehicle.”... lack of person-centred activities.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews