Working at Charing Court Residential Home
Charing Court, Charing, TN27 0AQ
Operated by Songbird Hearing Limited
33 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Strong safety and supportive management with staff feeling trusted, but no activities coordinator limits programmes to basic games by staff and relatives."
Safety & Risk
8/10
✓
Risks to people had been identified. Risk assessments contained detailed guidance to mitigate risk... Medicines were managed safely... Staff understood how to recognise signs of abuse... Incidents and accidents were recorded by staff and reviewed by management.
Staff Culture
7/10
✓
One member of staff told us, 'You can raise any issue with a senior [staff member] and they will get it sorted'; Staff were assured that allegations of abuse would be dealt with appropriately.
Staffing Levels
6/10
✓
There was enough staff to meet people's needs. The service used a dependency tool to assess staffing needs and the registered manager performed checks to ensure that safe staffing levels were available.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received a range of mandatory and specialist training; training matrix showed most up to date although there were a few staff overdue; supervisions within last three months.
Management
7/10
✓
The registered manager had implemented audits to assess, monitor and improve... Good relationships had been developed between management and the staff team. One member of staff told us, 'They [management] want what is best for us, they trust us'.
Programmes
4/10
!
Per 2019 comprehensive inspection: There was no activities coordinator, but an activity programme had been implemented. Staff and a relative helped people enjoy activities including quizzes, bingo, armchair exercises, quoits and skittles.
Points to consider
No dedicated activities coordinator, so the role is mostly routine care with basic games like bingo and quizzes run by staff or relatives.
Per 2019 comprehensive inspection: There was no activities coordinator, but an activity programme had been implemented. Staff and a relative helped people enjoy activities including quizzes, bingo, armchair exercises, quoits and skittles.
Staffing is adequate to meet needs but nothing special, with no details on low agency use or stable long-serving team.
There was enough staff to meet people's needs. The service used a dependency tool to assess staffing needs... Per 2019: Agency staff were used when some shifts could not be covered by existing staff.
Only standard training with some specialist topics covered, but a few staff overdue and no funded qualifications or career paths mentioned.
Per 2019 comprehensive inspection: Training matrix showed that most training was up to date although there were a few staff overdue. Staff received training... including... dementia, epilepsy, diabetes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews