Working at Chapel House Care Centre

There were systems in place to protect people from abuse and staff were confident in reporting any concerns. Risks were identified and assessed, there were management plans in place to reduce the risk to people. Accidents and Incidents were recorded and reviewed to identify any further risk.

Staff were complimentary about the registered manager and told us that they were approachable and reliable. Comments included, 'I see [registered manager] every morning and I know her door is always open', '[Registered manager] is very supportive, she's like the mother of the home'.

Staff told us there were enough staff to work safely, they told us this was consistent.

Staff told us they had enough training to work effectively. Induction for new staff included mandatory training, knowledge checks and shadowing with an experienced member of staff. Staff told us they were able to raise further training needs as part of their supervision.

The home held organised activities that promoted physical and emotional wellbeing. This included therapy dogs, exercise classes and religious services. People were supported to follow interests and engage in activities if they wanted to. Hobbies and interests were recorded in people's care plans.