Working at Chapel House
1 Newton Road, Wigan, WN5 7LA
Operated by TRU (Transitional Rehabilitation Unit) Ltd
18 bedsResidential homesHomecare agenciesRehabilitation (illness/injury)
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by management with strong safety practices, but unclear team stability and basic training are drawbacks."
Safety & Risk
8/10
✓
Staff were familiar with safeguarding procedures and felt confident to raise any concerns they had. Regular medication audits were undertaken... Analysis was undertaken to identify risks and minimise future occurrences.
Staff Culture
7/10
✓
Staff told us they felt supported by the management team. They said they could talk to the managers about any issues they had inside or outside of work.
Staffing Levels
6/10
✓
Appropriate numbers of suitably qualified and trained staff were on duty to meet people's individual needs and keep them safe.
Training & Dev
6/10
✓
All staff received a full induction into their role and told us they were provided with all training they needed to fully meet people's needs. They had undertaken shadow shifts with experienced members of staff.
Management
7/10
✓
Staff told us they felt supported by the management team. They said they could talk to the managers about any issues they had inside or outside of work.
Programmes
6/10
✓
People had access to a wide and varied range of activities within the service and in the local community. Comments included 'I do my own radio show... snooker, bowling... drama group... 'Grub Club''.
Points to consider
Staff numbers meet needs but no info on team stability or agency use.
Appropriate numbers of suitably qualified and trained staff were on duty to meet people's individual needs and keep them safe.
Training covers basics like induction and supervisions but no specialist courses or funded qualifications.
All staff received a full induction into their role and told us they were provided with all training they needed to fully meet people's needs.
Varied outings and events like drama and themed nights but no dedicated coordinator or specialist approaches.
Staff supported people with activities of their choice. People had access to education and volunteering placements.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews