Working at Chapel Hill

People were protected from the risk of abuse... Risks to people were assessed, identified and managed safely... Medicines were safely managed... Accidents and incidents were recorded... learning was disseminated to staff at staff meetings.

Staff told us they enjoyed working at the home because there was a positive culture of teamwork and they felt supported by their managers who had an open-door policy should they have any concerns they wanted to discuss.

There were sufficient staff deployed to meet people's needs in a timely manner. Staff rotas were planned in advance... One person said, 'Yes, there's enough staff.'

Staff were supported through induction, supervisions and training considered mandatory by the provider. This included medicines, safeguarding... One staff member said, 'My training is all done, I have regular refresher training.'

People had individual, person-centred weekly activity plans... supported to follow their interests... attending college, swimming, badminton, shopping, eating out. Tending garden allotments, cooking group, arts and crafts.