Last updated: 10 February 2026
"Robust staff training and positive culture, but basic activities without structure and some agency staff use hold it back."
The provider had effective safeguarding systems in place to protect people from the risk of abuse. People received their medicines safely and as prescribed.
Staff told us they felt comfortable in talking with management to improve the service. One staff told us 'we have an open-door culture.' The culture in the home was positive and person-centred.
There were enough suitable staff to keep people safe and meet their needs. Staff confirmed there were enough staff on shift and that regular staff or agency staff were able cover shifts as needed.
Staff training was robust and covered the essential skills required... The training included modules such as acquired brain injury, responding to behaviours that can challenge, diabetes, epilepsy and communication.
Relatives and staff spoke positively about the management of the service. Staff told us management worked directly with people and led by example. They were visible in the service and were approachable. (Note: manager was going through registration process)
Staff showed us lots of pictures of activities that people had taken part in, and which they enjoyed, such as cooking and day trips out to Southend and a farm.
Enough staff most days, but some agency workers cover shifts when needed.
Staff confirmed there were enough staff on shift and that regular staff or agency staff were able cover shifts as needed.
Basic activities like cooking and day trips, no dedicated coordinator or structured programme.
Staff showed us lots of pictures of activities that people had taken part in... cooking and day trips out to Southend and a farm.
Manager still going through registration process, not fully official yet.
At the time of our inspection the manager was going through the process of becoming the registered manager.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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