Working at Chandos Road

The provider had effective safeguarding systems in place to protect people from the risk of abuse. People received their medicines safely and as prescribed.

Staff told us they felt comfortable in talking with management to improve the service. One staff told us 'we have an open-door culture.' The culture in the home was positive and person-centred.

There were enough suitable staff to keep people safe and meet their needs. Staff confirmed there were enough staff on shift and that regular staff or agency staff were able cover shifts as needed.

Staff training was robust and covered the essential skills required... The training included modules such as acquired brain injury, responding to behaviours that can challenge, diabetes, epilepsy and communication.

Relatives and staff spoke positively about the management of the service. Staff told us management worked directly with people and led by example. They were visible in the service and were approachable. (Note: manager was going through registration process)