Working at Chandos Lodge Nursing Home

Recruitment records have gaps like missing references, unexplained work history breaks, and no notes on interviews.

One staff file contained one reference, provided by the applicant themselves, which was not from their most recent employer. The service failed to document how gaps in employment were explored.

Some safety issues like poor infection control with dirty bathrooms and wrong PPE disposal, plus medication storage problems.

We observed poor standards of cleanliness, particularly in bathrooms... We also observed instances where PPE had not been safely disposed of... We identified an open emollient cream in one person's room without open date labelling.

Incident logging misses some events like falls and assaults, so managers lack full oversight.

We found incidents which had not been logged as an accident or incident. These included an incident where a person became distressed and punched a member of staff and spat towards a resident.