Working at Chandos Lodge
77 Stourbridge Road, Stourbridge, DY9 0QS
Operated by Clarendon Care Group Limited
34 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Supportive manager, family-like culture and regular training, but limited staff retention details and basic activities without specialist programmes."
Safety & Risk
7/10
✓
Staff trained in safeguarding, risks managed with aids like pressure mats post-falls, medicines safely stored and administered with PRN monitoring and annual competency checks.
Staff Culture
7/10
✓
Relative stated 'They [staff] are all wonderful, like one big family' and staff said 'We feel comfortable to speak our minds at staff meetings... I feel we are a good staff team'.
Staffing Levels
6/10
✓
People told us they felt there were enough staff on duty to meet their needs and call bells were answered quickly.
Training & Dev
7/10
✓
Staff received regular training including dementia training, induction with care certificate and shadowing, regular supervisions, and further specialist dementia training secured.
Management
7/10
✓
New manager positive with people: 'I like her, she is very jolly' and acts on feedback via 'You said, we did' board showing responses to suggestions like needlework sessions.
Programmes
6/10
✓
Activities coordinator provides variety: arts and crafts, garden centre outings, quizzes, sensory activities like indoor snowman, dancing.
Points to consider
Staffing is adequate to meet needs and call bells are answered promptly, but no details on staff retention, agency use, or extra support beyond basics.
People told us they felt there were enough staff on duty to meet their needs. We noted... call bells were answered quickly
Activities coordinator runs regular varied sessions like arts, crafts, outings, and quizzes, but nothing specialist or innovative like named therapy programmes.
The provider had employed an activities coordinator... arts and crafts session... go out to the local garden centres... designed games... tray of snow
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews