Working at Chandlers Ford Care Home

Staff numbers match rotas usually but drop too low when people take annual leave, slowing down support for residents.

some staff told us there was not enough staff on duty when there was annual leave, and this had impacted on providing support to people.

Some carers did not know a resident's health conditions or how to handle bed alarms and had to wait for nurses.

One staff member did not know a person's diagnosis or conditions and told us the nurse would be able to answer this. One staff member was not familiar with pressure mattress pumps and the action to take when the alarm sounded so instead waited for the nurse to assist.

Night staff made mistakes like turning on bedroom lights without asking permission, scaring a resident, or not responding to alarms.

we observed a staff member did not ask for consent when turning a person’s light on at night, which resulted in the person being afraid [...] one staff member did not respond to a bed mattress alarm going off, however no harm came to the person as the nurse was notified and responded.