Working at Chandler Court

There were processes in place to protect people from the risk of abuse or harm... Medicines were managed safely. Staff showed a good understanding of safeguarding.

Staff spoke positively about how the home was run and felt well-supported in their roles. A member of staff told us, “Management staff are incredible, level headed. Any problems, I could go to her”.

During our inspection we saw that sufficient numbers of staff were deployed to meet people’s needs safely. Staff were not rushed and had time to stop and interact with people.

Staff received training which was appropriate and relevant to their role. Staff received formal support such as supervision and checks on their competency.

People, their relatives and staff told us the management team were supportive and approachable, and there was a positive culture within the home.

The lifestyle lead explained... “We offer plenty of activities, tailored to residents... regular church service, singers and animals pets. We established relationship with Bromsgrove school... baby groups come in.”