Last updated: 10 February 2026
"Enough staff, supportive culture and engaging activities, but no registered manager and medicines labelling issues hold it back."
Medicines were not consistently labelled with their open dates which meant it could not easily be identified how long the medicines had been open. Record keeping around management of incidents had improved though required further improvement.
One staff member told us, "The support staff receive after incidents has improved, there is follow up contact to ask how we are doing and there is now support for staff."
People told us there were enough staff to meet their needs. One person told us, "There is always enough staff."
Staff had received training on identifying signs of abuse and staff knew how to respond to and report safeguarding concerns. A staff member said, "Yes I have completed safeguarding awareness every year."
The service did not have a manager registered with the Care Quality Commission. The manager had applied for registration however left the home after the inspection had taken place. A new manager was promptly recruited.
Per 2021 inspection: key workers had been allocated and key worker checklists had been introduced along with the development of a new schedule and activity planning system where the service user takes a lead role.
No permanent manager in place, the latest one left right after the inspection despite a new one being hired quickly.
The service did not have a manager registered with the Care Quality Commission. The manager had applied for registration however left the home after the inspection had taken place. A new manager was promptly recruited.
Some problems with medication labelling and incident records that still need fixing.
Medicines were not consistently labelled with their open dates which meant it could not easily be identified how long the medicines had been open. Record keeping around management of incidents had improved though required further improvement.
Staffing is adequate but nothing special, no details on staff staying long-term or agency use.
People told us there were enough staff to meet their needs. One person told us, "There is always enough staff."
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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