Working at Chance Drive

Medicines were not consistently labelled with their open dates which meant it could not easily be identified how long the medicines had been open. Record keeping around management of incidents had improved though required further improvement.

One staff member told us, "The support staff receive after incidents has improved, there is follow up contact to ask how we are doing and there is now support for staff."

People told us there were enough staff to meet their needs. One person told us, "There is always enough staff."

Staff had received training on identifying signs of abuse and staff knew how to respond to and report safeguarding concerns. A staff member said, "Yes I have completed safeguarding awareness every year."

Per 2021 inspection: key workers had been allocated and key worker checklists had been introduced along with the development of a new schedule and activity planning system where the service user takes a lead role.