Last updated: 10 February 2026
"Stable long-serving staff, strong teamwork and approachable management, but basic training without specialist development and activities lacking a dedicated coordinator hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff understood their responsibility to protect people from abuse.
Staff told us they enjoyed working at the home and that they felt valued for the work they did. There was a strong sense of teamwork.
Relatives told us their family members received consistent support from staff who understood their needs well. Lots of the staff have been there a long time.
Staff had access to the training, supervision, and support they needed to carry out their roles. Staff received an induction and were required to achieve the Care Certificate.
The registered manager was approachable and involved in the daily life of the home. Staff were encouraged to speak up if they had concerns or suggestions.
People were supported to take part in activities they enjoyed... Several people told us they attended resource centres each week where they enjoyed activities and outings.
Staff get standard training like induction, Care Certificate, and some NVQs, but nothing specialist or extra for career development.
Staff received an induction when they started work and were required to achieve the Care Certificate in order to pass their probation. Some staff had achieved relevant national vocational qualifications while other staff were working towards these.
Activities are regular outings to resource centres, shopping, shows, and helping in the home, but no dedicated coordinator or special innovative programmes.
Several people told us they attended resource centres each week where they enjoyed activities and outings. One person said, I like helping out when I can. I make teas and coffees, and I help with the washing up.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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