Last updated: 10 February 2026
"Supportive management, safe staffing and improved staff morale shine through, but gaps in mental capacity training, limited activities and medication safety issues hold it back."
Additional information about the administration of medicines prescribed on a when required basis were present in the form of when required protocols. The information, included in some of these plans was not sufficient to inform the staff of how and when it was appropriate to administer these medicines. One-time specific medicine was not being administered at the correct time intervals.
Staff morale was noted to have improved, contributing positively to the overall atmosphere within the service. We saw improvements from a recent staff survey around staff moral. This showed positive improvements within the service.
Safe and effective staffing: The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. One relative told us, “There seems to be a lot of staff on when I visit.”
Although staff had completed training, a small number of staff couldn’t demonstrate a full understanding of the Mental Capacity Act, and this was raised with the manager to ensure principles are fully embedded.
The manager we have now is very approachable. It wasn’t always this way.” Others stated, “I have spoken to the manager about an issue I had, and it was dealt with satisfactorily.”
Views on activities within and outside the home were mixed. Some people felt that opportunities were limited, particularly due to logistical constraints such as transport availability. One person rated the activity provision as 3 to 4 out of 10, stating, "There isn’t enough going on."
Staff get training but some do not fully understand mental capacity rules yet.
Although staff had completed training, a small number of staff couldn’t demonstrate a full understanding of the Mental Capacity Act, and this was raised with the manager to ensure principles are fully embedded.
Activities are basic with not enough outings due to transport problems.
"There are not enough drivers available for the minibus. I find this very restrictive, as when there is something you need to leave the home for, there isn’t always someone available to support this."
Medication safety still has gaps like unclear guidance on as-needed drugs and some timing errors.
The information, included in some of these plans was not sufficient to inform the staff of how and when it was appropriate to administer these medicines. However, we did discover that one-time specific medicine was not being administered at the correct time intervals, which could reduce its effectiveness.
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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