Working at Chamberlaine Court

Staff are very busy and stretched especially upstairs in the afternoons, so there is no time for chats or one-on-one engagement with residents.

Staff particularly spoke of the challenges on the first floor where 12 of the 24 people needed support from 2 staff members to transfer and with personal care needs. They explained it became particularly challenging after 3.00pm when staffing numbers on that floor reduced to 3 members of care staff.

Medication stock often does not match records, with errors found in every one checked, so you cannot be sure residents get their medicines right.

We checked 3 people’s medicines and found stock discrepancies in all. We could therefore not be assured people received their medicines as prescribed.

No dedicated activities coordinator and staff too busy for much beyond basic events like singers or crafts a couple times a week.

Staff said they would be able to provide better person-centred care if they had more time to spend with people. Some staff felt people would benefit from a dedicated member of staff to offer more opportunities for meaningful engagement.