Last updated: 10 February 2026
"Staff feel supported by good management and enjoy their roles, but busy staffing, medicine stock errors and limited activities hold it back."
We checked 3 people’s medicines and found stock discrepancies in all. We could therefore not be assured people received their medicines as prescribed.
Staff told us they enjoyed working at the home and felt well supported in their role. Staff spoke positively about the management team.
Most staff told us they were very busy ensuring people’s needs were met and completing paperwork. This meant they did not have time to spend with people outside delivering care tasks.
Staff completed regular training to update their skills and knowledge to help support people safely.
Staff described good support and guidance from the registered manager and continued improvement in the direction and culture of the home.
There are activities every other day in the afternoon... They get singers in, and they make things. Staff always make a fuss when it is someone’s birthday.
Staff are very busy and stretched especially upstairs in the afternoons, so there is no time for chats or one-on-one engagement with residents.
Staff particularly spoke of the challenges on the first floor where 12 of the 24 people needed support from 2 staff members to transfer and with personal care needs. They explained it became particularly challenging after 3.00pm when staffing numbers on that floor reduced to 3 members of care staff.
Medication stock often does not match records, with errors found in every one checked, so you cannot be sure residents get their medicines right.
We checked 3 people’s medicines and found stock discrepancies in all. We could therefore not be assured people received their medicines as prescribed.
No dedicated activities coordinator and staff too busy for much beyond basic events like singers or crafts a couple times a week.
Staff said they would be able to provide better person-centred care if they had more time to spend with people. Some staff felt people would benefit from a dedicated member of staff to offer more opportunities for meaningful engagement.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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