Last updated: 10 February 2026
"Approachable caring management fosters a family-like culture with long-term staff, although training and activities lack specialist programmes."
2021 IPC inspection: Assured on PPE use, cleaning regimes, infection risk assessments. Per 2018: Safe medicines management with audits, safeguarding training, recruitment checks, risk assessments.
Per 2018 comprehensive inspection: Staff said 'We are like one big family. All working together towards one goal, everyone helps each other'; good communication via meetings and handovers.
Per 2018 comprehensive inspection: 'Majority of the staff have been here for a long time'; staffing levels sufficient with additional staff for activities and appointments.
Per 2018 comprehensive inspection: Staff had induction, ongoing training, regular supervision; staff said 'we get all the training we need to meet people's needs'.
Per 2018 comprehensive inspection: Registered manager worked alongside staff; staff described manager as 'Very approachable', 'Genuinely caring', 'Brilliant', and 'Lovely to people and staff'.
Per 2018 comprehensive inspection: Varied activities including day services, college, community outings, holidays, cooking, person-centred goals; 'each person's day is different and varied'.
Only standard training like induction and supervisions, no specialist courses or funded qualifications mentioned.
Per 2018 comprehensive inspection: 'Staff had completed an induction when they started work at the service, and had ongoing training and development opportunities.'
Regular activities and outings in place, but no dedicated coordinator or specialist programmes like pet therapy.
Per 2018 comprehensive inspection: 'People took part in activities that encouraged social involvement and wellbeing and had choice and control over what they wanted to do each day.'
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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