Working at Chalkwell Grange

Recruitment records have gaps like unverified references and missing interviews, so you can't be sure new staff are safe and qualified.

We saw gaps in recruitment files, such as incomplete, records in relation to staff interview and references received had not been verified.

Medication safety is poor with expired drugs in the fridge and staff pouring pills into ungloved hands.

We found expired medication in the medicine’s fridge... observed a care team leader transferring medication directly from the box or bottle directly into their ungloved hand into a person’s hand.

Management audits and oversight fail to spot major issues like unsafe meds and poor risk plans.

Quality assurance systems were not robust and had not identified the shortfalls we found during our inspection.