Working at Chalcraft Hall Care Home
76 Chalcraft Lane, Bognor Regis, PO21 5TS
Operated by Chalcraft Hall Ltd
20 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Improved culture with a cohesive team and engaging activities, but no permanent manager and staff confusion over hierarchy need attention."
Safety & Risk
7/10
✓
People were protected from the risk of abuse by staff who understood their duty of care. Staff knew how to raise any concerns... Medicines were administered safely.
Staff Culture
6/10
✓
Staff told us the culture at the home had improved. The provider worked to promote inclusion and a cohesive team of staff who were keen to learn and to work together.
Staffing Levels
5/10
!
Staffing levels at the home were adequate to keep people safe. We saw staff take time to chat with people.
Training & Dev
6/10
✓
At this inspection the provider had addressed the issue and a new training matrix had been drawn up to enable the provider to review training needs regularly.
Management
4/10
!
Staff were not always clear about their place in the staff hierarchy. Recent staff changes and promotions had left some staff confused about the staff structure.
Programmes
6/10
✓
People were offered activities which were hosted by a dedicated activities coordinator. People were able to choose their entertainment and we saw people colouring, reading, knitting and playing team games.
Points to consider
No permanent manager in place yet, and staff are confused about who is in charge due to recent changes.
The provider had begun registration with CQC to be the registered manager for the home. Staff were not always clear about their place in the staff hierarchy. Recent staff changes and promotions had left some staff confused about the staff structure.
Staffing is adequate but nothing special, with some agency workers needing shadowing shifts.
Staffing levels at the home were adequate to keep people safe... new or agency staff were able to read the care plans during their initial shadowing shifts.
No regular supervisions or appraisals for staff yet, so support is not fully in place.
The provider had not yet begun regular formal appraisals or supervisions for staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews