Working at Chaffinches

People were protected from abuse because staff had received training and were confident in raising concerns. Medicines were managed safely and risks were assessed and acted upon.

Staff were committed to and positive about the service. A staff member told us 'I have worked at Chaffinches for 11 years, and am very proud to be part of such a committed, caring staff team'.

No new staff had been appointed since 2014, as the staff team had remained consistent. The service did not employ agency staff, because staff familiar with people covered for each other.

The registered manager worked full time at the service and was involved in direct support with people. A staff member told us 'The home is very well run, and the manager is supportive and approachable'.