Last updated: 9 February 2026
"Stable staff team with no agency use and supportive management, although no dedicated activities coordinator limits specialist programmes."
People were protected from abuse because staff had received training and were confident in raising concerns. Medicines were managed safely and risks were assessed and acted upon.
Staff were committed to and positive about the service. A staff member told us 'I have worked at Chaffinches for 11 years, and am very proud to be part of such a committed, caring staff team'.
No new staff had been appointed since 2014, as the staff team had remained consistent. The service did not employ agency staff, because staff familiar with people covered for each other.
A training matrix and individual staff training programmes were undertaken to ensure staff had the skills needed. Staff received regular supervision and appraisals.
The registered manager worked full time at the service and was involved in direct support with people. A staff member told us 'The home is very well run, and the manager is supportive and approachable'.
Each person had an individual programme for each week including walking groups, friendship groups, college, part-time jobs, dancing classes, and growing vegetables.
No dedicated activities coordinator or specialist programmes, so work mostly supports routine community outings and house tasks.
Each person had an individual programme for each week. This gave information about things they wanted to do, for example going out with a local West Berkshire Council walking for health group, going to friendship groups, college, part time jobs or dancing classes.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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