Working at Chadwell House Residential Care Home
372 Chadwell Heath Lane, Romford, RM6 4YG
Operated by Sanctuary Care Limited
60 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff feel supported by hands-on management and enjoy a positive open culture, but basic training and unclear staff retention hold it back."
Safety & Risk
8/10
✓
Systems were in place to protect people from the risk of abuse. Risk assessments had been carried out... People received their prescribed medicines in a safe way... Incidents or accidents... reviewed... to identify trends and put in place measures
Staff Culture
8/10
✓
Relatives and staff told us there was an open and positive culture at the service... 'We are asked for our opinions during supervision and at meetings... I always feel listened to'
Staffing Levels
6/10
✓
The service had enough appropriately skilled staff to meet people's needs... Staff told us there were enough staff to support people's needs. We reviewed the staff rota, which confirmed there were enough suitably experienced, skilled and qualified permanent staff deployed
Training & Dev
6/10
✓
Staff told us they were clear about their roles and responsibilities. They commented how they enjoyed the induction and training programme and how much they learned, despite having previous experience
Management
8/10
✓
Staff felt supported and encouraged by the registered manager to perform well and told us there was an open-door policy... 'Since the new registered manager came, she is very hands on and has turned things around, she is easy to talk to'
Programmes
6/10
✓
Per 2018 comprehensive inspection: People benefitted from a variety of activities in and outside the service... People took part in different activities... outings... animals here... observed people enjoyed the company of a dog
Points to consider
Staff numbers meet basic needs but no details on staff staying long term or using agency workers
Staffing levels were sufficient to meet people's needs. Staff told us there were enough staff to support people's needs
Only everyday training like safeguarding and meds, no specialist skills training or help to get qualifications
Staff had received training in safeguarding people from abuse... yearly online medication courses and yearly competency tests
Regular activities like outings and pet visits but nothing special or creative to make the job more interesting
Per 2018 comprehensive inspection: People took part in different activities... I went to the farm... We had animals here. I like cats... people enjoyed the company of a dog
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews