Last updated: 10 February 2026
"Staff feel supported with good training and engaging activities, but unsafe medicines and high agency staff use hold it back."
Medicines not stored safely, cupboards not always locked; people missed doses including antibiotics and painkillers; continued breach of regulation 12.
Staff told us they enjoyed working at the home and felt supported; management approachable with open doors.
High use of agency staff on some units, quality and competency varied; home did not always have records of agency staff training completion and competence.
Staff received enough training to complete roles safely and effectively; training monitored online with reminders, largely in-person.
Provider still in breach of regulation 17; new audit and governance system implemented but not fully embedded, audits had not identified all issues.
Activities programme facilitated by activity coordinators across units; observed bingo, art and crafts, reminiscence tasks, group and 1-1 activities.
Staff sometimes miss giving important medicines like antibiotics and painkillers, and medicine cupboards are not always kept locked.
People had missed doses of medicines including antibiotics and painkillers. We saw evidence this had impacted on the people involved. Cupboards containing medicines and related products were not always kept locked when not in use.
Lots of agency staff are used, and their training and skills checks are often missing or incomplete.
some staff, people and relatives commented on the current high use of agency staff on some units and how the quality and competency of these staff varied. The home did not always have important information about agency staff, such as a record of training completion and confirmation they were competent.
Managers' checks and audits are weak and did not spot problems like unsafe medicines in time.
the audits had not identified all the issues we encountered during the inspection. Where issues had been identified, such as with safe storage of medicines, action had not been taken timely.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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