Working at Chacombe Park

Infection prevention and control systems were in place, although some lapses in practice were observed, which were corrected promptly... Records and oversight needed to be strengthened in some areas, such as DoLS tracking and consistency of infection control.

Staff told us they felt valued and described the team as “like a family.” They said managers were approachable and provided guidance when needed, and they felt confident to raise concerns knowing they would be listened to.

Staffing rotas showed shifts were covered without reliance on agency staff... People told us that staff were sometimes busy, particularly during admissions or when residents were unwell, but this did not result in care being delayed.

Staff received training to meet people’s specific needs, along with refresher courses to keep their knowledge up to date... Training and refresher courses were available to develop skills, including dementia care, end-of-life care and moving and handling.

Leaders were visible, approachable and engaged with people, relatives and staff. Staff said they felt valued and supported, and relatives told us they had confidence in the leadership.

Activities were varied and meaningful, including opportunities for social interaction, music, and community involvement... “It is marvellous here, we had the big Fete, we go to Brackley to sing in the Dementia choir.”