Working at Cestria House Residential Home
45-47 Sanderson Road, Newcastle Upon Tyne, NE2 2DR
Operated by Malhotra Care Homes Limited
21 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Supportive leadership and stable staffing with engaging activities, but gaps in recruitment checks and basic training without specialist courses."
Safety & Risk
8/10
✓
We were assured that the provider was using PPE effectively... preventing visitors from catching and spreading infections... infection outbreaks can be effectively prevented or managed... all staff fully vaccinated. 2022 IPC inspection.
Staff Culture
8/10
✓
Staff told us they felt well supported... regime of openness and transparency... no concerns about raising any issues... 'Communication is very good. Staff are encouraged to provide input.' Per 2019 comprehensive inspection.
Staffing Levels
7/10
✓
We observed a good staff presence... positive responses... 'I've never been here when there's never been loads of staff.'... low staff turnover. Per 2019 comprehensive inspection.
Training & Dev
6/10
✓
Staff confirmed they had received training that was relevant to their role... thorough induction period... regular supervision and appraisal. Per 2019 comprehensive inspection.
Management
8/10
✓
The registered manager had developed a clear vision... staff members they led by example and were encouraging and supportive... provided care and support to people in addition to management responsibilities. Per 2019 comprehensive inspection.
Programmes
8/10
✓
Stimulating range of social and recreational activities... specialist games and sport sessions... churches, schools and community groups... school children visiting the home and playing musical instruments. Per 2019 comprehensive inspection.
Points to consider
Hiring process missed key checks for some staff, like references from past care jobs and health checks, though fixed on the spot with no harm done.
we found significant gaps in staff members' histories. This involved missing records around checks with previous employers in health and social care, health checks and gaps in employment. Per 2019 comprehensive inspection.
Training covers basics like safeguarding, medicines, and induction with regular supervision, but no specialist courses or funded qualifications mentioned.
Staff had completed safeguarding training... Staff who administered medicines had completed relevant training... thorough induction... regular supervision. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews