Last updated: 9 February 2026
"Staff feel supported by approachable management with regular meetings, but night staffing drops leave dementia residents with intermittent supervision."
Improvements had been made to risk management plans and staff were reviewing them regularly or if people's needs changed. Medicines were managed safely. Staff kept records of where they had applied topical patches and when they were changed. However, there was no record of any checks in between applications to make sure patches were still in place.
All the staff we spoke with enjoyed their work and wanted to make a difference to people's lives. Staff told us they felt the service was well managed and the registered manager was approachable. Comments about the registered manager included, '[registered manager] is supporting us to have an inclusive environment for all of us. She is very approachable; she is open to everything and understands'
During our inspection we observed there were enough staff to meet people's needs. However, when staffing numbers dropped to night staff levels, we observed people living in the dementia household were left with intermittent supervision at times.
Staff had received training on medicines management and had their competence checked. Staff received training on safeguarding as part of their induction and updates were provided when needed. There were also dementia champions who had been given additional training.
Feedback from people, relatives and staff about the registered manager and management team was positive. We were told the registered manager was approachable and listened to feedback and took action to address any concerns. Staff also had regular team meetings, supervisions and appraisals and felt able to share ideas.
Staffing is enough during the day but drops in the evening so people in the dementia unit get intermittent supervision at times.
However, when staffing numbers dropped at 8pm to night staff levels we observed there were less staff available to engage with people living with dementia. This meant people had intermittent staff supervision in the dementia household.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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