Working at Cepen Lodge

Improvements had been made to risk management plans and staff were reviewing them regularly or if people's needs changed. Medicines were managed safely. Staff kept records of where they had applied topical patches and when they were changed. However, there was no record of any checks in between applications to make sure patches were still in place.

All the staff we spoke with enjoyed their work and wanted to make a difference to people's lives. Staff told us they felt the service was well managed and the registered manager was approachable. Comments about the registered manager included, '[registered manager] is supporting us to have an inclusive environment for all of us. She is very approachable; she is open to everything and understands'

Staff had received training on medicines management and had their competence checked. Staff received training on safeguarding as part of their induction and updates were provided when needed. There were also dementia champions who had been given additional training.