Working at Ceely Road

Not enough care staff during mornings and afternoons, so they did cleaning and people were left with little support or interaction.

At the time of the inspection, the number of staff available to support people was not always sufficient... people... were left to listen to music or wander around the house... One staff member told us, 'I think I speak for everyone, I feel like I have a cleaning job if I am honest. We do try our best, but if there are activities to do we are all rushed.'

No activities coordinator or regular structured programme, just basic community outings so the role involves mostly routine care.

Activities were available to people to protect them from the risk of social isolation... people went swimming, horse-riding, shopping and dining out.

Medication records had gaps like missing details for which ear drops were needed, even though fixed quickly.

we found a problem with the transcribing of medicines from the prescription to the MAR chart. Insufficient information had been recorded on the chart to ensure safe administration. For example the record did not indicate which ear a person required drops in.