Working at Cedrus House

Staff were aware of safeguarding arrangements and knew what action to take to keep people safe. Risk assessments in place were person centred, thorough and gave clear information for staff on how to support people to reduce these risks. Medicines were managed safely.

I believe staff morale is better than it ever has been. I believe this is a much more content, happy and vibrant place to work. I believe this is down to having our new manager, and in my opinion [registered manager] is doing a fantastic job.

We received some mixed feedback about the staffing levels however we also received positive comments that staff were visible, and people received their care in a timely manner. The registered manager was closely monitoring staffing levels to ensure they remained sufficient.

There was an induction programme in place, which new staff were required to complete before working on their own. Staff received regular supervision and an annual appraisal and felt supported to undertake their job role. The registered manager regularly monitored staff training to ensure staff were up to date with courses the provider considered mandatory.

The registered manager was visible and completed a daily walk around and received feedback directly from people living at Cedrus House. It was clear the registered manager knew people and their relatives well.

Lifestyle co-ordinators were in place who provided a range of group and one to one support, including trips out in the local community. You get a weekly list of activities, so you always know what is happening.