Last updated: 9 February 2026
"Supportive management and positive culture where staff feel valued, but unstructured activities programme and basic training hold it back."
Risks to people were identified and plans were in place to minimise those risks. Medicines were safely managed. Accidents and incidents were monitored and reviewed, and action was taken to reduce further occurrences.
Staff worked well as a team to achieve good outcomes for people. Staff told us they felt well supported. People, staff and family members felt empowered to raise any concerns and were confident they would be listened to.
The right number of suitably skilled and experienced staff were available to safely meet people's needs.
Staff received the support and training they needed for their role. New staff completed an induction and were provided with ongoing training relevant to their role and people's needs. Staff were supported through regular one to one supervision.
People, family members and staff told us that the registered manager was supportive and approachable and promoted an open and positive culture. The registered manager operated an open-door policy and they encouraged feedback from everyone.
Staff engaged people in meaningful activities. Staff organised events and celebrations for people and their family and friends.
No activities coordinator or structured programme, so the role is mostly routine personal care with just basic events.
Staff engaged people in meaningful activities. Staff organised events and celebrations for people and their family and friends.
Only standard training and induction with supervision, no specialist courses or funded qualifications.
Staff received the support and training they needed for their role. New staff completed an induction and were provided with ongoing training relevant to their role and people's needs.
Staffing is safe and meets needs but no info on low agency use or stable long-serving team.
The right number of suitably skilled and experienced staff were available to safely meet people's needs.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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