Last updated: 9 February 2026
"Adequate staffing and positive staff culture, but weak management without a registered manager for months and no activities programme."
Risks to people's safety were not always assessed and action taken to manage identified risks. Care records and risk assessments did not always hold sufficient and up to date information... This was a breach of regulation 12.
Staff told us that they enjoyed working at the home. One staff member said, 'Things are getting better. [Registered Manager] is really taking an interest in us and how we are doing'.
Our observations during the day, indicated there were enough staff on duty to meet people's identified needs.
The training matrix showed that seven staff members had been identified by the manager as needing further training in areas such as care planning, risk assessment and manual handling/HOIST. Some staff had been identified as requiring Safeguarding training.
The home did not have a registered manager for seven months until January 2022 and the provider told us that they had not completed audits since June 2021.
We saw no evidence of any discussions between the staff and people who lived at the home regarding activities. Care plan records did not list people's past interests and hobbies. There were no activities calendar.
No permanent manager for seven months until recently, and no quality audits since June 2021.
the home did not have a registered manager for seven months until January 2022... The provider told us that they had not completed audits since June 2021.
Gaps in staff training with some needing updates on safeguarding, moving people, and care planning.
The training matrix showed that seven staff members had been identified by the manager as needing further training in areas such as care planning, risk assessment and manual handling/HOIST. Some staff had been identified as requiring Safeguarding training.
No activities calendar or planned programme, so mostly chatting and basic games like cards if asked.
We saw board games and colouring pads in the lounge, and we saw an activity of people creating cards. There were no activities calendar and two people told us that they usually just liked to chat.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp